An artificial intelligence-supported action that can automatically receive orders from users via WhatsApp without the need for any agents.
With the Order Bot feature to be added to the WhatsApp channel, users can automatically place orders without the need for any agents, and these orders can be reflected in your existing e-commerce infrastructure. The Order Bot, after identifying the product from the link and image sent by the user, asks the user for the necessary information for ordering according to the variants of the product. If a size not in stock is requested by the user, it can redirect to a different size of the relevant product or a similar product. After clarifying the product and collecting the necessary information from the user, such as name, surname, address, and payment method, the Order Bot asks for other information required to finalize the order. Finally, the contents of the cart and all the collected information are presented to the user for confirmation, completing the order process. The option to 'Connect to a Customer Representative' can be added to desired points in the order process.